Subject: Fw: Tech Support Candidate - Samapti Karmakar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 31 May 2022 09:30:15 +0000

no
________________________________
From: Samapti Karmakar <[email-masked]>
Sent: Thursday, May 26, 2022 9:38 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Samapti Karmakar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Samapti Karmakar
E-mail  [email-masked]
Phone Number    (91) 9732367877
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida168
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        PC Solution     Remote support Engineer         Working
Previous Employer 1     Microland       Remote support Engineer         5th October 2021
Previous Employer 2     Progressive Infovission         Remote support Engineer         15th June 2022
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Clear all browsers catch then check
2. check with another browser
3. If it blocked by administrator then check firewall settings and also network settings
4. Update group policy
5. Restart the system and check
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Bluetooth should be on in mobile
1. Also speaker should be on
3. Check in mobile the name of pair new device
4. Name of the speaker came in mobile click and pair the device
What according to you makes you a good candidate for customer service or technical support job? Support customer first with calm behaviour and empathy tone. understand the user query and probing user to know the actual issue and support accordingly with knowledge
On a scale of 1 - 5 please rate your fluency in spoken English  5