Subject: Fw: Tech Support Candidate - Ragini Singh
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 31 May 2022 09:29:44 +0000

no
________________________________
From: Ragini Singh <[email-masked]>
Sent: Friday, May 27, 2022 12:02 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Ragini Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ragini Singh
E-mail  [email-masked]
Phone Number    (+91) 8630759052
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Microsoft Azure
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Accenture       ASE     currently working       38,500
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Well, we have lot of options to fix the URL related issues based upon the type of the error so, some of them I am mentioning below:

As a user, first I will refresh the page.
then I will check if my internet connection is good or not.
If internet connection is good then,

I will check the error, what is the type of the error and try to troubleshoot it.

And if the issue still will not resolve then I will try to reopen the website after clearing the cache.

and last but not the least I will check if I am having rights to access the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1: Go to the settings of your mobile phone.
Step 2: choose the Bluetooth and Device Connection.
Step 3: Enable the Bluetooth button by tapping on it.
Step 4: Now, select the pair new device option then it will automatically search for all the devices that are having Bluetooth turned on. (Make sure your Bluetooth Speakers are turned on).
Step 5: Now, you can select the device to which you want to connect then it will pop out one page to confirm the paring of devices so, tap on pair option and it will connect you to the Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? I am enough experienced to take up more responsibilities as I am already a part of a operational team.
Apart from this I am a good listener as well as a good speaker.
I always try to fix the issues no matter how much effort will it take and reach to a better solution that is a another plus point.
On a scale of 1 - 5 please rate your fluency in spoken English  5