Subject: Fw: Tech Support Candidate - Ram Gopal Pandey
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 31 May 2022 09:28:36 +0000

no
________________________________
From: Ram Gopal Pandey <[email-masked]>
Sent: Friday, May 27, 2022 1:09 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Ram Gopal Pandey

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ram Gopal Pandey
E-mail  [email-masked]
Phone Number    (+91) 8448604200
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        PVKS CORPORATION PVT LTD        Deputy sales Manager    -       39000
Previous Employer 1     Holitech India Pvt Ltd  Production Engineer     25 Nov 2019     23000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  we do various steps to troubleshoot the problem
1. we will refresh the tab.
2. if it is not resolved then we will check the internet connection.
3. if the internet is running smoothly then we will close the  tab  and open it again
Please list the steps to connect a Bluetooth speaker to your mobile phone.      step 1. Switch on the Speaker
and open Bluetooth on our phone.
Step 2. pair the Bluetooth with the speaker.
What according to you makes you a good candidate for customer service or technical support job? we should reply to the customer in a polite way and logical manner and talk with the customer from point to point and answer them correctly.
On a scale of 1 - 5 please rate your fluency in spoken English  4