Subject: Tech Support Candidate - RAVINDER RAWAT
From: RAVINDER RAWAT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 May 2022 05:13:08 -0400

| | Tech Support Test

Name | RAVINDER RAWAT
E-mail | [email-masked]
Phone Number | (9255002911) 9255002911
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Avaal technology | Software support specialist | 28 june | 38000
Previous Employer 1 | Duet india hotels | server support | 30 nov 2019 | 25000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | CLAER Cache and cookies and then try
Please list the steps to connect a Bluetooth speaker to your mobile phone. | phone Bluetooth should be connect to speaker Bluetooth
What according to you makes you a good candidate for customer service or technical support job? | resolve issues fast and talk polity with customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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