Subject: Re: Tech Support Candidate - Sahib HINGORANI
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 31 May 2022 01:58:34 -0700 (MST)

ok comm,stay in Mumbai,notice period of 3 months ,which cannot be negotiable 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Thursday, May 26, 2022 5:56:48 PM 
Subject: Fw: Tech Support Candidate - Sahib HINGORANI 

interview 

From: Sahib HINGORANI <[email-masked]> 
Sent: Wednesday, May 25, 2022 10:56 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Sahib HINGORANI 

	

	
			Tech Support Test 
		
	Name 	Sahib HINGORANI 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 9604283104 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Mumbai 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Speakers & Audio 
Sap, AD 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Wipro technologies 	Administrator 	Na 	20000 
Previous Employer 1 	Na 	Na 	Na 	Na 
Previous Employer 2 	Na 	Na 	Na 	Na 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all I will check what is the exact error message I am getting on the computer screen and depending upon that I will perform troubleshooting steps. 
If I am getting an error like no internet connection, 
then I will first check if I am connected to wifi/lan or not. 
If I am connected to to it then I ll check if internet is working on my other device(s) if not I will connect to my local internet provider and check with him if everything is okay at his end. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.) Turn on bluetooth on mobile phone. 
2.) Turn on speaker 
3.) Configure the speaker with mobile Phone. 
4.) Connect to it 
	What according to you makes you a good candidate for customer service or technical support job? 	1.)Relevant experience I have in my last job 

2.) Exposure I have, weather it's on calling, taking live chats or responding over email. 

3.) Education I have pursued 

4.) Growing up in a company from the lowest band to technical support Engineer. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4