Subject: Fw: Tech Support Candidate - Gourav Singh
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 31 May 2022 08:56:21 +0000

no
________________________________
From: Gourav Singh <[email-masked]>
Sent: Monday, May 30, 2022 4:02 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Gourav Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Gourav Singh
E-mail  [email-masked]
Phone Number    (011) 9793066333
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Uttam nagar east
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        ACL DIGITAL     Tech support engineer   30/05/2022      18000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Clear browser cache, history, and cookies
Reset Chrome browser settings
Reset Wi-Fi Modem
Restart DNS client
Reset the Chrome profile Sync
Scan your device for malware
Reinstall Chrome
Install another web browser
Changing maximum allowed TLS version
Remove browser extension from Chrome.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1: Pair a Bluetooth accessory
Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.
What according to you makes you a good candidate for customer service or technical support job?
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What makes you a great candidate for a customer service job in particular?
Customer Service
Customer Focus
Sales
Customer Relationship Management
Customer Service Skills

Question added by Razia Sultana Rimi , Graphic Design Trainer , Bdjobs.com ltd
Date Posted: 2017/03/06
Upvote (7)
Views (1824) Followers (350)
Write an Answer
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345 Answers
Manzoor Alam
Answer added by Manzoor Alam, Director , 7th Sky Travel & Tourism Services (Pvt.) Limited
5 years ago

Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.

Upvote (9)
Downvote(0) Reply (0)
John Mories Macalinao
Answer added by John Mories Macalinao, Housekeeper , HRH King Salman bin Abdullaziz Palace
5 years ago

There are a lot of factor to be considered for someone to be a great candidate of a customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company. Lastly, education, though it is very important to some that you finished at least a diploma it doesn't necessarily to others. Some companies gives priority to trainings that are particular to the job you are applying.
On a scale of 1 - 5 please rate your fluency in spoken English  5