Subject: Fw: Tech Support Candidate - Shubham Kohale
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 31 May 2022 08:56:06 +0000

no
________________________________
From: Shubham Kohale <[email-masked]>
Sent: Tuesday, May 31, 2022 11:10 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shubham Kohale

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shubham Kohale
E-mail  [email-masked]
Phone Number    (+91) 8109378920
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Indore
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Continuum Global Solutions      Sr. Transaction analyst 5 July
Previous Employer 1     Teleperformance Indore  Customer Service Executive      Aug 2018
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Open a new tab and check to see if you can load another website like google.com or mozilla.org.
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Put your Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.
iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to connect.
Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.
What according to you makes you a good candidate for customer service or technical support job? I have approx. 4 year experience in Internation voice process as a position of senior Transaction analyst but due to my good performance and knowledge about the product recently 6 month before i moved into IT support which i resolved all system related issue like VPN , troubleshooting , unauthorized website, etc.
On a scale of 1 - 5 please rate your fluency in spoken English  4