Subject: Fw: Tech Support Candidate - Manish Gupta
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 31 May 2022 08:54:53 +0000

no
________________________________
From: Manish Gupta <[email-masked]>
Sent: Tuesday, May 31, 2022 11:23 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Manish Gupta

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Manish Gupta
E-mail  [email-masked]
Phone Number    (+91) 9915478581
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Akshardham, Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Hardware Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Instasol Technology Pvt ltd     Service Engineer        27/May/2022     20000
Previous Employer 1     Wipro   Tech Support    05/Oct/2021     13055
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Refresh the Page
2. Make sure java is enabled
3.make sure cookies are enabled
4.clear your cache and cookies
5.make sure your web browser is up to date
6.restart your web browser
7.try a different web browser
8.next step
9. end
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open your Bluetooth in your speaker then open the Bluetooth in your phone then search Bluetooth then select speaker Bluetooth then pair and then your Bluetooth phone is connected to speaker Bluetooth.
What according to you makes you a good candidate for customer service or technical support job? According to me, we need good communication skill. We need good listening skills. We need good technical skills. Some time you are facing angry customer then you have capability to solve the customer issues and try to happy to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English  4