Subject: Fw: Tech Support Candidate - SOURAV MAJUMDER
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 31 May 2022 08:54:37 +0000

no
________________________________
From: SOURAV MAJUMDER <[email-masked]>
Sent: Tuesday, May 31, 2022 11:24 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - SOURAV MAJUMDER

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    SOURAV MAJUMDER
E-mail  [email-masked]
Phone Number    (31) 9804005391
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      KOLKATA
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        CAPGEMINI       TECHNICAL SUPPORT EXECUTIVE     01 APRIL        150000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Troubleshooting is a systematic approach to problem-solving that is often used to find and correct issues with complex machines, electronics, computers and software systems. The first step in most troubleshooting methods is gathering information on the issue, such as an undesired behavior or a lack of expected functionality.

Troubleshooting methodologies usually try to isolate a problem so that it can be examined. The initial goal is to diagnose the problem and try obvious solutions, such as performing a system reboot, powering down and up, and checking that the power cord is connected.

Troubleshooting methodologies usually try to isolate a problem so that it can be examined. The initial goal is to diagnose the problem and try obvious solutions, such as performing a system reboot, powering down and up, and checking that the power cord is connected.

Troubleshooting methodologies usually try to isolate a problem so that it can be examined. The initial goal is to diagnose the problem and try obvious solutions, such as performing a system reboot, powering down and up, and checking that the power cord is connected.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      Double-check that you've enabled Bluetooth on both your phone and PC, and keep the Bluetooth options menu described above open while you pair. You should see Now.
Once you've paired your phone and computer wirelessly, the actual Bluetooth file transfer process is pretty simple. Sharing from your phone to a PC is most generally available on Android, since iOS devices use AirDrop for this.
When you see the list of methods you can share through, look for the Bluetooth entry. Then select your PC as the destination device. Windows will then request confirmation and start downloading the file. You may be allowed to choose the save location, or it might save to a standard Downloads folder.

What according to you makes you a good candidate for customer service or technical support job? Self control
Willing to help
Patience
Commitment
Emotional stability
Empathy
Adaptable
Sales skills
A good work ethic
Knowledge of the product

On a scale of 1 - 5 please rate your fluency in spoken English  3