Subject: Fw: Tech Support Candidate - Burhan Khan
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 31 May 2022 08:53:52 +0000

no
________________________________
From: Burhan Khan <[email-masked]>
Sent: Tuesday, May 31, 2022 12:37 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Burhan Khan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Burhan Khan
E-mail  [email-masked]
Phone Number    (+91) 7006694292
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Srinagar
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        PlanetSpark     Customer success associate      Present 25000
Previous Employer 1     Testbook Edu solutions  BDA     November 2021   30000
Previous Employer 2     Vedantu BDA     August 2021     25000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  In order to resolve the error occurred in browsing the website I will follow below step wise process.
1.First of all I will check whether the internet is working or not.
2.In order to check the internet I will the Wifi connectivity and or check whether the LAN ports are connected to LAN cables.
3.If it's a LAN problem then I will open basic LAN troubleshooting in computer system to check about the network connected.
4.If it's not an internet problem then I will check for the necessary permissions and certificate in browser required to open the website.
5.Also if the problem is still not resolved then I will browse in the internet that whether the URL of NDTV website is correct or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.First we need to open the Bluetooth connection in a mobile device.
2.Then we need to keep the visibility open.
3.After that we need to check for the available devices.
4.Then we have connect it to the Bluetooth speaker by seeing it's name in the list of available devices.
5.Then we have send a pairing request.
6.After that the device will be connected
What according to you makes you a good candidate for customer service or technical support job? I am a good fit for the customer support job, because I love interacting with people, I am passionate about problem solving, and it's gives me personal satisfaction after when I solve people's queries.
On a scale of 1 - 5 please rate your fluency in spoken English  4