Subject: Tech Support Candidate - Shivangi Tyagi
From: Shivangi Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 May 2022 04:22:29 -0400

| | Tech Support Test

Name | Shivangi Tyagi
E-mail | [email-masked]
Phone Number | (091) 9711242141
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad, Haryana
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Scanner, tills,card readers,pods,pdt

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | It support engineer | Present | 23,000
Previous Employer 1 | Samurai technoweigh India pvt Ltd | Associate | May,2021 | 10,000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check the link and network connectivity, if all seems good then will check version for browser .If it is also compatible then will check in different browser , clear cache and cookies, and at last ran gpupdate and restart terminal.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Needs to put speaker on bluetooth paring mode then
Settings>connected devices>bluetooth- turn on then select device to pair.

What according to you makes you a good candidate for customer service or technical support job?

Firstly I think our attitude like should be soft spoken,good listener, problem solver and to know how to engage the people as well.

Secondly, experience is also important that how we can tackle the users in real world and can give them the quick resolution and also needs to assure them.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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