Subject: Re: Tech Support Candidate - Shekhar Bhardwaj
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 31 May 2022 00:55:20 -0700 (MST)

bad comm,not fluent 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Thursday, May 26, 2022 5:55:46 PM 
Subject: Fw: Tech Support Candidate - Shekhar Bhardwaj 

interview 

From: Shekhar Bhardwaj <[email-masked]> 
Sent: Thursday, May 26, 2022 9:42 AM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Shekhar Bhardwaj 

	

	
			Tech Support Test 
		
	Name 	Shekhar Bhardwaj 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 8758665195 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Ghaziabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix Daksh Private Limited 	Senior Operation Representative 	NA 	35000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	As per the error code, I will follow the troubleshooting to fix it. If it has been identified as a threat to the computer that I will add it to the safe browsing mode. Most of the times it works just by deleting the cookies and restarting the browser. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Swipe down from the top of the screen. 
2. Touch and hold Bluetooth . 
3. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh. 
4. Tap the name of the Bluetooth device to pair with your device. 
5. Follow any on-screen instructions. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have experience of more than 7 years dealing with customers via phone, chat and emails. I possess good communication and convincing skills. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4