Subject: Re: Tech Support Candidate - Ronit Kumar
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 31 May 2022 00:29:57 -0700 (MST)

ok comm ,can consider,shared details in sheet 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Thursday, May 26, 2022 6:21:24 PM 
Subject: Fw: Tech Support Candidate - Ronit Kumar 

interview 

From: Ronit Kumar <[email-masked]> 
Sent: Friday, May 20, 2022 2:37 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Ronit Kumar 

	

	
			Tech Support Test 
		
	Name 	Ronit Kumar 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9818072723 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Greater Noida, Gaur city 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	IENERGIZER IT Services Pvt Ltd 	Moderator 	Currently working 	32000 
Previous Employer 1 	Amazon Development Centre 	Customer service support 	19th December 	28000 
Previous Employer 2 	Jindal Intellicom 	Customer delight support 	23rd Feb 	22000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	At first, I will check if my internet connection is not broken and working fine. 
Then, I'll look if the web address entered is correct and check on other web browser if the website is opening. 
If the site is not opening in other browser also, we need to clear the cache and try again. 
If the problem still persists, it can be the issue with the website itself. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Switch ON the Bluetooth in mobile phone and search for nearby devices. 

2. If the device cannot be found, please refresh the bluetooth search. 

3. Once device is found, tap to pair it with the mobile. 

4. Follow any On screen instructions. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am a tech savvy person and much interested in supporting and learning technical things. 
I can easily grasp any technical terms and want to use my technical know-how to directly solve customer issues. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4