Subject: Re: Tech Support Candidate - Shashi Harit
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 31 May 2022 00:15:13 -0700 (MST)

ok comm,voice quality average,not suitable for international process 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Thursday, May 26, 2022 6:41:18 PM 
Subject: Fw: Tech Support Candidate - Shashi Harit 

interview 

From: Shashi Harit <[email-masked]> 
Sent: Thursday, May 19, 2022 7:02 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Shashi Harit 

	

	
			Tech Support Test 
		
	Name 	Shashi Harit 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 8920960560 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Rohini sector 1 New delhi 10085 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix 	Senior practitioner 	NA 	30K 
Previous Employer 1 	NA 	Na 	Na 	Na 
Previous Employer 2 	NA 	Na 	Na 	Na 
	In your past experience you have (select all that applies) 	Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will take below mentioned steps to troubleshoot website opening error: 

1. Check my network connection. 
-Reboot my router 
-Unplug it, wait for few seconds and then 
plug it back 
2. Check for error message 
- will determine if its website server issue or 
browser issue. 
3. Restart browser 
4. Try a different web browser. 
5. Save all work and restart system. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Put the Bluetooth speaker in pairing mode 
Switch on Bluetooth on mobile phone 
Tap on Bluetooth speaker name in avilable devices list to pair with mobile phone 
Wait for mobile phone to connect 
Confirm successful connection 
	What according to you makes you a good candidate for customer service or technical support job? 	According to me following qualities reflects a good customer service or technical support job: 

Communication skills 
Problem solving skills 
Passion and enthusiasm for role 
Product knowledge 
Attitude 

	On a scale of 1 - 5 please rate your fluency in spoken English 	5