Subject: Tech Support Candidate - Burhan Khan
From: Burhan Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 May 2022 03:07:55 -0400

Tech Support
Test

Name

Burhan
Khan

E-mail

[email-masked]

Phone Number

(+91) 7006694292

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Srinagar

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

Networking - basic
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

PlanetSpark

Customer success associate

Present

25000

Previous
Employer 1

Testbook Edu solutions

BDA

November 2021

30000

Previous Employer 2

Vedantu

BDA

August 2021

25000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

In order to resolve the error occurred in
browsing the website I will follow below step wise process.

1.First of all I will check whether the internet is working or not.

2.In order to check the internet I will the Wifi connectivity and or check
whether the LAN ports are connected to LAN cables.

3.If it's a LAN problem then I will open basic LAN troubleshooting in computer
system to check about the network connected.

4.If it's not an internet problem then I will check for the necessary
permissions and certificate in browser required to open the website.

5.Also if the problem is still not resolved then I will browse in the internet
that whether the URL of NDTV website is correct or not.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.First we need to open the Bluetooth
connection in a mobile device.

2.Then we need to keep the visibility open.

3.After that we need to check for the available devices.

4.Then we have connect it to the Bluetooth speaker by seeing it's name in the
list of available devices.

5.Then we have send a pairing request.

6.After that the device will be connected

What according to
you makes you a good candidate for customer service or technical support
job?

I am a good fit for the customer support job, because I love
interacting with people, I am passionate about problem solving, and it's gives
me personal satisfaction after when I solve people's queries.

On a
scale of 1 - 5 please rate your fluency in spoken English

4