Subject: Tech Support Candidate - SOURAV MAJUMDER
From: SOURAV MAJUMDER <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 May 2022 01:54:05 -0400

Tech Support
Test

Name

SOURAV
MAJUMDER

E-mail

[email-masked]

Phone Number

(31) 9804005391

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

KOLKATA

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

CAPGEMINI

TECHNICAL SUPPORT EXECUTIVE

01 APRIL

150000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Troubleshooting is a systematic approach to
problem-solving that is often used to find and correct issues with complex
machines, electronics, computers and software systems. The first step in most
troubleshooting methods is gathering information on the issue, such as an
undesired behavior or a lack of expected functionality.

Troubleshooting methodologies usually try to isolate a problem so that it can be
examined. The initial goal is to diagnose the problem and try obvious solutions,
such as performing a system reboot, powering down and up, and checking that the
power cord is connected.

Troubleshooting methodologies usually try to isolate a problem so that it can be
examined. The initial goal is to diagnose the problem and try obvious solutions,
such as performing a system reboot, powering down and up, and checking that the
power cord is connected.

Troubleshooting methodologies usually try to isolate a problem so that it can be
examined. The initial goal is to diagnose the problem and try obvious solutions,
such as performing a system reboot, powering down and up, and checking that the
power cord is connected.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Double-check that you've enabled Bluetooth on
both your phone and PC, and keep the Bluetooth options menu described above open
while you pair. You should see Now.

Once you've paired your phone and computer wirelessly, the actual Bluetooth file
transfer process is pretty simple. Sharing from your phone to a PC is most
generally available on Android, since iOS devices use AirDrop for this.

When you see the list of methods you can share through, look for the Bluetooth
entry. Then select your PC as the destination device. Windows will then request
confirmation and start downloading the file. You may be allowed to choose the
save location, or it might save to a standard Downloads folder.

What according to you makes you a good candidate
for customer service or technical support job?

Self
control

Willing to help

Patience

Commitment

Emotional stability

Empathy

Adaptable

Sales skills

A good work ethic

Knowledge of the product

On a scale of 1 - 5 please rate your fluency in
spoken English

3