Subject: Tech Support Candidate - Manish Gupta
From: Manish Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 May 2022 01:53:41 -0400

Tech Support
Test

Name

Manish
Gupta

E-mail

[email-masked]

Phone Number

(+91) 9915478581

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Akshardham, Delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Hardware Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Instasol Technology Pvt ltd

Service Engineer

27/May/2022

20000

Previous Employer 1

Wipro

Tech Support

05/Oct/2021

13055

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1.
Refresh the Page

2. Make sure java is enabled

3.make sure cookies are enabled

4.clear your cache and cookies

5.make sure your web browser is up to date

6.restart your web browser

7.try a different web browser

8.next step

9. end

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open your Bluetooth in your speaker then open
the Bluetooth in your phone then search Bluetooth then select speaker Bluetooth
then pair and then your Bluetooth phone is connected to speaker
Bluetooth.

What according to you makes you a good candidate
for customer service or technical support job?

According
to me, we need good communication skill. We need good listening skills. We need
good technical skills. Some time you are facing angry customer then you have
capability to solve the customer issues and try to happy to the
customer.

On a scale of 1 - 5 please rate your fluency in
spoken English

4