Subject: Tech Support Candidate - Shubham Kohale
From: Shubham Kohale <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 May 2022 01:40:44 -0400

Tech Support
Test

Name

Shubham
Kohale

E-mail

[email-masked]

Phone Number

(+91) 8109378920

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Indore

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Continuum Global Solutions

Sr. Transaction
analyst

5 July

Previous Employer 1

Teleperformance Indore

Customer
Service Executive

Aug 2018

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Open a new tab and check to see if you can load
another website like google.com or mozilla.org.

If you can open another site, skip down to The problem only happens with certain
websites.

If you can't open another site, continue on to the next step.

Launch another browser, like Internet Explorer or Microsoft Edge, and try to
open the site you were having problems with.

If the site works in another browser, see The problem only happens in
Firefox.

If the site doesn't work in another browser, check out The problem happens in
all web browsers.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Put your
Bluetooth device in pairing mode by pressing and holding the Power button or
Pairing button.

iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to
connect.

Android: Go to Settings > Connected devices > Bluetooth. Select Pair new
device and then tap the speaker's name.

What according to
you makes you a good candidate for customer service or technical support
job?

I have approx. 4 year experience in Internation voice process
as a position of senior Transaction analyst but due to my good performance and
knowledge about the product recently 6 month before i moved into IT support
which i resolved all system related issue like VPN , troubleshooting ,
unauthorized website, etc.

On a scale of 1 - 5 please rate your
fluency in spoken English

4