Subject: Tech Support Candidate - Digvijay Singh Chauhan
From: Digvijay Singh Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 29 May 2022 12:18:55 -0400

Tech Support
Test

Name

Digvijay
Singh Chauhan

E-mail

[email-masked]

Phone Number

(+91) 9753985855

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Indore

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
Programming

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

There can be many reasons why a specific website
is not working on the internet. These include the issues with the web browser,
website, internet service provider, bad DNS server, etc.

How to fix website not working?

1. Geographic Restrictions

The chances are high that the website you want to visit fell in the internet
censorship pit dug by the government.

Solution: You can get past such restrictions using various proxy servers, The
Onion Router (Tor), Virtual Private Network (VPN)

2. Server issues causing website to not working

There can be multiple reasons a server might run out of service and eventually
the website. For instance, a power outage, a DDoS attack, or a hardware
issue.

Solution: There is hardly anything you can do in this case.if you have some
means to contact the website via email or helpline, you can notify the site
operators, asking them to take care of the issue

3. Issues with your web browser

Solution: You can fix a specific website not working error by clearing the
cookies and cached data stored by your web browser. If it still doesn’t work,
try uninstalling the web browser. Use CCleaner to remove the leftover files and
reinstall the web browser.

Many websites include Javascript in their code. If you configured your web
browser to block Javascript, a website might not load properly or not load at
all. Also, have a look at the extensions installed in your web browser. One of
them might be blocking websites to promote their own content.

4. Issues with your computer

Your own machine can be responsible for blocking websites. It can be your
firewall stopping your web browser from connecting to a particular website.
Also, the antivirus software running on your machine might be acting as a hurdle
in the way of you and the website you’re trying to access.

Solution: You can disable the firewall (not recommended) on your system and see
if the website loads or not. If you’re connected to a corporate network, the
network admin decides what goes in and out of the firewall, which is separate
from the firewall of your OS. In this case, using the Tor browser might be
helpful for you.

Another option is to flush the DNS cache using the command prompt in Windows.
Run CMD in admin mode and use the command ipconfig/flushdns to reset the DNS
resolver cache.

5. Issues with your router

All the data you download and upload on your computer passes through the router
placed in your home or somewhere else. The router might be experiencing some
problem establishing a connection with the website you’re trying to
access.

Solution: The simplest thing you can do is restart the router using the power
button. If the problem is still there, you can reset the router to factory
settings.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.Go to settings

2.Tap the Bluetooth option

3.Turn on Bluetooth

4. A list of available devices will appear.

5. If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

6. On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected!

What according to you makes you a good candidate
for customer service or technical support job?

I first
gather info and facts from the customer, then identify and verify the issue.
Next, I try common quick fixes. If that’s not successful, I use additional
resources to research the issue. Once a solution is found, I perform appropriate
repairs or replacement if necessary. After the solution is implemented, I test
thoroughly to ensure everything is OK.

Being Tech Savvy and technical aptitute makes me a good candidate.

Thank You

On a scale of 1 - 5 please rate your fluency in
spoken English

4