Subject: Tech Support Candidate - Hitesh Masurkar
From: Hitesh Masurkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 May 2022 13:24:15 -0400

| | Tech Support Test

Name | Hitesh Masurkar
E-mail | [email-masked]
Phone Number | (+91) 9921987797
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Psytech Digi | Linux Admin | - | 12,000
Previous Employer 1 | Vanaz | Support Engineer | | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check my internet connection then later i will check on other browser if that is not the case then as a technical analyst i will check website reachability using ping or nslookup.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i will switch on the speaker then i will start my mobile Bluetooth and then i will search for Bluetooth speaker device and once i find out i will connect to Bluetooth device
What according to you makes you a good candidate for customer service or technical support job? | Troubleshooting, communication and convincing power
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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