Subject: Tech Support Candidate - Lokesh M
From: Lokesh M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 May 2022 09:58:41 -0400

Tech Support
Test

Name

Lokesh
M

E-mail

[email-masked]

Phone Number

(91) 7395861087

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Chennai

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Linux
Networking -
basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tata Consultancy services

Systems engineer

June-28th

395000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

As a user, I will try to clear the cookies and
restart the system. This will clear the issue or if the issue still persists
then i will open an incognito private window and try to open the website.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. On the bluetooth

2. Check the discovery connection of the speaker device.

3. If yes then we can connect the device or else we need to restart the
bluetooth and need to check check if the device is connected to another mobile
phone

What according to you makes you a good candidate
for customer service or technical support job?

I have a
2.5 years of experience in technical support and i have interacted with lots of
customers including global user and done the troubleshooting according their
queries. I have handled critical situations without pressure and technical
support is what i am currently doing in my daily job task.

On a
scale of 1 - 5 please rate your fluency in spoken English

4