Subject: Re: Tech Support Candidate - Mohsin Raza
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 28 May 2022 01:51:55 -0700 (MST)

sound ok,can consider ,sharing details in sheet 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Thursday, May 26, 2022 5:09:07 PM 
Subject: Fw: Tech Support Candidate - Mohsin Raza 

interview 

From: Mohsin Raza <[email-masked]> 
Sent: Thursday, May 26, 2022 11:42 AM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Mohsin Raza 

	

	
			Tech Support Test 
		
	Name 	Mohsin Raza 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9990250616 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Hcl 	Senior analyst 	1 august 	340000 
Previous Employer 1 	Wirpo 	Analyst 	20 feb 2019 	200000 
Previous Employer 2 	Na 			
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First i will check if i have the proper internet connectivity or not by looking at the taskbar where the wifi sign shows, if the system do not have internet connectivity or it shows that it is connected to wifi but shows me no internet than i will try to troubleshoot the issue like i will check first if i am receiving the proper send and received packet or not by executing the ipconfig command. 
If it says internet is connected and wifi signs says internet access that means i have the internet connectivity but the domain which i am trying to access might be down or it is not compatible with the browser which i am currently using. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Open bluetooth on phone 
Turn on the bluetooth of speaker 
On phone search for available bluetooth devices 
Once you see the speaker listed on bluetooth device list on phone click on that 
It will pair the device after authentication 

	What according to you makes you a good candidate for customer service or technical support job? 	I have a total experience of 5 years in desktop troubleshooting and have worked in active directory and office 365 portal as well 
I think i am more suitable for this job because i have the experience plus the knowledge required to execute this job 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5