Subject: Re: Tech Support Candidate - Abhishek Sharma
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 28 May 2022 01:36:12 -0700 (MST)

average comm,voice quality not good 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Thursday, May 26, 2022 4:04:29 PM 
Subject: Fw: Tech Support Candidate - Abhishek Sharma 

interview 

From: Abhishek Sharma <[email-masked]> 
Sent: Thursday, May 26, 2022 12:28 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Abhishek Sharma 

	

	
			Tech Support Test 
		
	Name 	Abhishek Sharma 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 9459163151 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Chandigarh 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
database 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Fittr 	associate tech support engineer 	21 jan 2022 	31000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1) try to reconnect to internet . 
2) restart my browser. 
3) try opening it in incognito mode. 
4) try opening in another browser. (if i have another browser) 
5) try clearing cache of browser and then reopen website. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) open app drawer 
2) Go to device settings 
3) Connectivity settings 
4) bluetooth settings 
5) turn on your bluetooth 
6) scan nearby devices 
7) find name of your device 
8) click on pair 
	What according to you makes you a good candidate for customer service or technical support job? 	i have a good experience in all the latest technologies and i also know coding languages like mysql , html , core java , css which makes it easy for me to understand basics of technical support. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4