Subject: Re: Tech Support Candidate - Mayank Gupta
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 28 May 2022 00:46:18 -0700 (MST)

bad comm,wrong pronunciation, 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Thursday, May 26, 2022 2:15:59 PM 
Subject: Fw: Tech Support Candidate - Mayank Gupta 

interview 

From: Mayank Gupta <[email-masked]> 
Sent: Thursday, May 26, 2022 2:04 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Mayank Gupta 

	

	
			Tech Support Test 
		
	Name 	Mayank Gupta 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 8285549432 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Shahdara, Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	SBBJ IT Solutions 	Technical Support Engineer 		33,800 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	The steps are as follows: 
1. I will check my internet connection. 
2. I will clear the cache of the browser. 
3. I will try running the website on another browser. 
4. Get the IP Address of the website and paste into the address section of the browser if you are able to access the website then the problem is on your end. 
5. I will try to change the internet connection ( change the internet provider ) 
6. Check whether the site is blocked or not under the internet properties and restricted sites section on the PC or laptop. 
7. Try running the website in Incognito mode or any private mode if the website opens then any extension or plugin is preventing the website from loading. 
8. Restart your laptop or PC and then try to visit the website again. 
9. Temporarily disable the antivirus software. 
10. Try the website on your phone network if it is working fine then there is any issue on the home network. You can restart your router or flush your DNS cache or change the DNS server 
11. Try enabling and disabling the proxy server. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Powe On the Bluetooth speaker. 
2. Open the Bluetooth of your phone and then open the Bluetooth setting. 
3. Search for the Bluetooth speaker device under the pair new device section. 
4. Click and paired the Bluetooth Speaker device. 

Keep in mind that you must be in the Bluetooth range of the devices. Generally, the bluetooth range of the devices is up to 10 metres. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have 2 years of experience as a Technical Support Engineer. My experience, problem-solving skills, troubleshooting skills, customer handling, Probing, Time Management, and Communication skills. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4