Subject: Tech Support Candidate - Ram Gopal Pandey
From: Ram Gopal Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 May 2022 03:39:21 -0400

Tech Support
Test

Name

Ram Gopal
Pandey

E-mail

[email-masked]

Phone Number

(+91) 8448604200

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Ghaziabad

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

PVKS CORPORATION PVT LTD

Deputy sales Manager

-

39000

Previous Employer 1

Holitech India Pvt Ltd

Production
Engineer

25 Nov 2019

23000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

we do
various steps to troubleshoot the problem

1. we will refresh the tab.

2. if it is not resolved then we will check the internet connection.

3. if the internet is running smoothly then we will close the  tab  and open
it again

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

step 1. Switch on the Speaker

and open Bluetooth on our phone.

Step 2. pair the Bluetooth with the speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

we should reply to the customer in a polite way and logical
manner and talk with the customer from point to point and answer them
correctly.

On a scale of 1 - 5 please rate your fluency in
spoken English

4