Subject: Tech Support Candidate - Ragini Singh
From: Ragini Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 May 2022 14:32:58 -0400

Tech Support
Test

Name

Ragini
Singh

E-mail

[email-masked]

Phone Number

(+91) 8630759052

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Ghaziabad

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Microsoft
Azure

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Accenture

ASE

currently working

38,500

Previous
Employer 1

NA

NA

NA

NA

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Well, we have lot of options to fix the URL
related issues based upon the type of the error so, some of them I am mentioning
below:

As a user, first I will refresh the page.

then I will check if my internet connection is good or not.

If internet connection is good then,

I will check the error, what is the type of the error and try to troubleshoot
it.

And if the issue still will not resolve then I will try to reopen the website
after clearing the cache.

and last but not the least I will check if I am having rights to access the
website.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1: Go to the settings of your mobile
phone.

Step 2: choose the Bluetooth and Device Connection.

Step 3: Enable the Bluetooth button by tapping on it.

Step 4: Now, select the pair new device option then it will automatically search
for all the devices that are having Bluetooth turned on. (Make sure your
Bluetooth Speakers are turned on).

Step 5: Now, you can select the device to which you want to connect then it will
pop out one page to confirm the paring of devices so, tap on pair option and it
will connect you to the Bluetooth speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

I am enough experienced to take up more responsibilities as I
am already a part of a operational team.

Apart from this I am a good listener as well as a good speaker.

I always try to fix the issues no matter how much effort will it take and reach
to a better solution that is a another plus point.

On a scale of 1 - 5
please rate your fluency in spoken English

5