Subject: Fw: Tech Support Candidate - Vikas yadav Vikas
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 26 May 2022 13:15:51 +0000

no
________________________________
From: Vikas yadav Vikas <[email-masked]>
Sent: Monday, May 16, 2022 1:15 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Vikas yadav Vikas

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Vikas yadav Vikas
E-mail  [email-masked]
Phone Number    (452015) 9179709587
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Indore
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Pharmeasy Pvt Ltd       IT Executive    Currently working       24000
Previous Employer 1     Glanmark pharmasutical  Technical support Engineer      May2020 18000
Previous Employer 2     Eicher moter pvt.ltd    Desktop support Engineer        March2019       11000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If we find this error in entering gender,then first of all we should check the internet if our internet will not work then our website will not open. If it is not happening,then we should make sure that our internet is working properly by opting for another website then also check firewall.what should be done it is possible that this website may be blocked by the firewall.If blocked by firewall then our website will not open.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Going to mobile phone and open to Bluetooth for connect device option and select the device name and pair the device.
What according to you makes you a good candidate for customer service or technical support job? If the customer is facing any problem,we would like to let the customer know that you can contact us via Email and Phone and you can raise a ticket by visiting the company's website. Which can help to solve your problem.
On a scale of 1 - 5 please rate your fluency in spoken English  4