Subject: Fw: Tech Support Candidate - Rahul Chaturvedi
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 26 May 2022 13:15:38 +0000

no
________________________________
From: Rahul Chaturvedi <[email-masked]>
Sent: Monday, May 16, 2022 1:39 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Rahul Chaturvedi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Rahul Chaturvedi
E-mail  [email-masked]
Phone Number    (91) 7838866886
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     CyberVoice Solutions    Sr. Customer Service Representative     Oct 2021        45K
Previous Employer 2     Dial for IT Solutions   Customer Service Representative Dec 2018        35K
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First, I will check the error details. There can be several reasons for a webpage not opening on a browser. So I will take the common scenario - Page cannot be displayed. Here are the troubleshooting steps that I will take as a computer user:
1. I will check whether I am connected to the Wireless/Wired Internet connection.
2. I will try to open the website in incognito mode
3. I will try to open a different website
4. I will check the ping command in CMD
5. I will check the connection settings in the Internet Properties(inetcpl.cpl)
6. I will try to clear the DNS cache (ipconfig /flushdns | ipconfig /registerdns)
7. I will try to get a new IP address (ipconfig /release | ipconfig /renew)
8. I will then check the router/modem
If the issue persists, I will contact the Internet service provider
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Turn the Bluetooth speaker on
2.Turn the bluetooth ON on your phone
3. Select "Pair new device"
4. Wait for the Bluetooth speaker to appear on the list
5. Select the speaker and hear the confirmation sound
What according to you makes you a good candidate for customer service or technical support job? I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and a goal-oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English  4