Subject: Fw: Tech Support Candidate - Mohit Mishra
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 26 May 2022 13:13:08 +0000

no
________________________________
From: Mohit Mishra <[email-masked]>
Sent: Tuesday, May 17, 2022 11:17 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Mohit Mishra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Mohit Mishra
E-mail  [email-masked]
Phone Number    (+91) 7905428193
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Greater Noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP
Troubleshooting, Issues Fixing
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Vivo Mobile India Pvt Ltd       Assistant Engineer      Currently working       32000
Previous Employer 1     Mas Power Project       Engineer        Dec 2019        20000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I'll ask his IP & take his PC on Remote, after successfully remote login, I'll check the Internet Connection, whether the PC is properly connected with Area Network or not, If the Network is Ok then will close the browser & reopen it again after clearing the cache memory because sometime the browser not able to work properly if there is more cache data collected on the backend, If network connection not found Ok, then will check the LAN port connectivity, physically & in Network Section module of PC as well, Will check the IP address details where the PC is connected with the right series or not, If there is wrong switch number mentioned, will make it correct & try opening browser again.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open settings >> Bluetooth >> Find available devices >> connect with speaker.

Note :- we must ensure that the speaker Bluetooth flexibility turn ON properly.
What according to you makes you a good candidate for customer service or technical support job? Relationship between customer & support person is basically depends upon the behaviour & proper technical support, Suppose that I'm a customer & i face some problem within my service, so I ask service provider to help me the assigned person must have good behavioural skills through which he/she can deal with the customer properly, and I've the both skills which i can use to resolve the customer's issue.
On a scale of 1 - 5 please rate your fluency in spoken English  5