Subject: Fw: Tech Support Candidate - Uma Agrahari
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 26 May 2022 13:12:24 +0000

no
________________________________
From: Uma Agrahari <[email-masked]>
Sent: Tuesday, May 17, 2022 8:41 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Uma Agrahari

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Uma Agrahari
E-mail  [email-masked]
Phone Number    (91) 8889074155
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Bhopal
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Big data- SQL
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        UST Global      associ. Software Engineer               29K
Previous Employer 1     NA
Previous Employer 2     Na
In your past experience you have (select all that applies)      Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will try the following steps-

1- will check the internet connection first
2- check the website is down or not
3- manually type the URL of website in the search option
4- Restart my laptop and again connect with internet
5-clear browser cache, history and cookies.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- Go to bluetooth setting and turn on the Bluetooth
2- Search for the Deviceor tap pair new device
3- select the device name
4- and connect .
What according to you makes you a good candidate for customer service or technical support job? 1-first try to find out the error and fix that.
2-give the proper response through Emal/Call.
3-quick response
4-show to customer that you understand their problem and give the best options and recommendations to help the customer satisfy their needs.
On a scale of 1 - 5 please rate your fluency in spoken English  4