Subject: Fw: Tech Support Candidate - Shubham Dixit
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 26 May 2022 13:12:10 +0000

no
________________________________
From: Shubham Dixit <[email-masked]>
Sent: Wednesday, May 18, 2022 9:46 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shubham Dixit

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shubham Dixit
E-mail  [email-masked]
Phone Number    (+91) 9458708094
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Aligarh
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
CCNA
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Xavient Software Pvt Ltd        Technology Associate    NA      28345
Previous Employer 1     Na      Na      NA      Na
Previous Employer 2     Na      Na      Na      Na
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Clear browser cache, history and cookies.
Reset Chrome browser settings.
Reset Wi-Fi Modem.
Restart DNS client.
Change IPv4 DNS Address.
Disable "Experimental QUIC protocol" flag.
Changing maximum allowed TLS version.
Reset the Chrome profile Sync.
Remove browser extension from Chrome
Reset TCP/IP
Scan your device for malware
Reinstall Chrome
Install another web browser
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions
What according to you makes you a good candidate for customer service or technical support job? your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder  and know how to engage the people well.

On a scale of 1 - 5 please rate your fluency in spoken English  3