Subject: Fw: Tech Support Candidate - Amarjeet Singh
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 26 May 2022 13:11:35 +0000

no
________________________________
From: Amarjeet Singh <[email-masked]>
Sent: Thursday, May 19, 2022 12:20 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Amarjeet Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Amarjeet Singh
E-mail  [email-masked]
Phone Number    (821) 8218764915
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Microland Ltd   Senior Engineer 10th June       32k
Previous Employer 1     Future Soft Pvt. Ltd    Desktoo Engineer        9march 2020     21k
Previous Employer 2     Indian Institute of Management Lucknow Noida Campus     IT Support      September 2018
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Ok
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open the settings app.
Navigate to connected devices, and turn ON bluetooth.
Select bluetooth to view the options.
Select pair new device.
Look for the Bluetooth speakers name.
Click on it and select pair.
What according to you makes you a good candidate for customer service or technical support job? Detail knowledge about IT domain.
Effective communication skill.
Patience to listen customer.
Resolve the issue within a time limit.
On a scale of 1 - 5 please rate your fluency in spoken English  3