Subject: Fw: Tech Support Candidate - Shashi Harit
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 26 May 2022 13:11:18 +0000

interview
________________________________
From: Shashi Harit <[email-masked]>
Sent: Thursday, May 19, 2022 7:02 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shashi Harit

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shashi Harit
E-mail  [email-masked]
Phone Number    (+91) 8920960560
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Rohini sector 1  New delhi 10085
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Senior practitioner     NA      30K
Previous Employer 1     NA      Na      Na      Na
Previous Employer 2     NA      Na      Na      Na
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will take below mentioned steps to troubleshoot website opening error:

1. Check my network connection.
 -Reboot my router
 -Unplug it, wait for few seconds and then
  plug it back
2. Check for error message
 -  will determine if its website server issue or
    browser issue.
3. Restart browser
4. Try a different web browser.
5. Save all work and restart system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      Put the Bluetooth speaker in pairing mode
Switch on Bluetooth on mobile phone
Tap on Bluetooth speaker name in avilable devices list to pair with mobile phone
Wait for mobile phone to connect
Confirm successful connection
What according to you makes you a good candidate for customer service or technical support job? According to me following qualities reflects a good customer service or technical support job:

Communication skills
Problem solving skills
Passion and enthusiasm for role
Product knowledge
Attitude
On a scale of 1 - 5 please rate your fluency in spoken English  5