Subject: Fw: Tech Support Candidate - Sangeeta Kaur
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 26 May 2022 13:10:21 +0000

no
________________________________
From: Sangeeta Kaur <[email-masked]>
Sent: Friday, May 20, 2022 12:39 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Sangeeta Kaur

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Sangeeta Kaur
E-mail  [email-masked]
Phone Number    (+91) 9717289740
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Technical support Engineer of MS Teams
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix Pvt Ltd      Senior technical support Engineer       15 June 2022    50 K
Previous Employer 1     Accenture Pvt Ltd       Technical support Engineer      30 June 2019    35K
Previous Employer 2     I energizer     Technical support Engineer      5 February 2017 22600
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If customer is facing issue while accessing the website.

Troubleshooting steps -
1. Ask customer to restart the computer and browser and delete the cache of the system.

2. If doesn't work then ask probing questions to isolate the query for faster resolution.

- was it working before?
- since how long you are facing this issue?
- How many users are affected?
- Have you made any kind of changes recently?
- Did you try with different network and device? Etc

3. According to provided information- Ask customer to come for screen share session and ask to reproduce the issue.

4. Provide trouble shooting steps according to error on screen share session.

Ask to replicate the issue after implementation.

5. Issue will be resolved.

6. Document each and every detail and for further assistance and case closure.

7. Case closed.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Put your Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.

Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.
What according to you makes you a good candidate for customer service or technical support job? Candidate must have a strong characteristic and spirit for good and sound customer service. He/she should be able to work with people and must have strong communication skills. Must be able to establish a good working rapport with the clients quickly. Candidate should have all the knowledge of their technical project and should have customer service skill and technical skill.
On a scale of 1 - 5 please rate your fluency in spoken English  5