Subject: Tech Support Candidate - Amit Sawant
From: Amit Sawant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 May 2022 08:42:44 -0400

Tech Support
Test

Name

Amit
Sawant

E-mail

[email-masked]

Phone Number

(91) 8888998884

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Pune

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TCS

Technical Support

08/04/2022

42000

Previous Employer 1

Cognizant

Technical
Support

15/06/2017

35000

Previous Employer 2

Wipro

Technical Support

15/05/2017

28000

In your past
experience you have (select all that applies)

Interacted
with International customers on Phone

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I would recommend starting by checking for any
warnings or errors in the logs and by turning on developer tools to look through
the source. From there, you should check to see if anything, in particular,
stands out - does it require any specific permissions? Are scripts loading
properly? The best way to approach a problem is to keep track of what made the
problem happen last time and then systematically remove things from your process
until you can get a clean setup.

It's important not only to try and diagnose why something went wrong but also
why it never worked right in the first place. With this type of troubleshooting,
clear thinking is key

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on
your Bluetooth on your phone, then

turn on and sycn your other Bluetooth enabled player to your phone

your phone will respond with your player, click sync and you are
done.

What according to you makes you a good candidate
for customer service or technical support job?

here's a
single important skill to have in customer service before gaining any other
tactics.

It doesn't matter if you're the cashier at the register, someone that answers
phone calls for a company, or at a higher level on the food chain.

The most important customer service skill that you need is to have empathy. You
need to let your customers know that you actually care for them.

On a
scale of 1 - 5 please rate your fluency in spoken English

5