Subject: Fw: Tech Support Candidate - Snehlata Vishwakarma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 26 May 2022 12:29:43 +0000

no
________________________________
From: Snehlata Vishwakarma <[email-masked]>
Sent: Wednesday, May 25, 2022 4:27 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Snehlata Vishwakarma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Snehlata Vishwakarma
E-mail  [email-masked]
Phone Number    (91) 9717309215
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi, west vinod Nagar
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Technical troubleshooting
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Sopra steria    Process executive       Currently working       28
Previous Employer 1     I energizer     Technical support       2.3 years
Previous Employer 2     Intarvo technology      CSE     6 months
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First, i will figure out the problem while checking other sites.
Then I will clear the cache and cookies memory
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.
What according to you makes you a good candidate for customer service or technical support job? Knowledge is the most important thing for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English  4