Subject: Fw: Tech Support Candidate - Prerana Singh
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 26 May 2022 11:43:04 +0000

no
________________________________
From: Prerana Singh <[email-masked]>
Sent: Thursday, May 26, 2022 11:28 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Prerana Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Prerana Singh
E-mail  [email-masked]
Phone Number    (+91) 7273970653
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Patna, Bihar
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Na      Na      Na      Na
Previous Employer 1     Na      Na      Na      Na
Previous Employer 2     Na      Na      Na      Na
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Re-start your device.
2. Make sure that the internet connection works.
3. Check your website is down for you or for everyone.
4. Refresh Page
5. Make sure that java  and cookies is embedded.
6. Make sure your web browser up to date.
7. Restart your web browser.
8. If you still face issue, try with different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Swipe down from the top of the screen of your mobile phone.
2. Tap Bluetooth .
3.In the list of paired devices, tap a paired but unconnected device.
4. When your phone and the Bluetooth device are connected, the device shows as "Connected.
What according to you makes you a good candidate for customer service or technical support job? A good customer technical support role  have good communication skill , active listener, should have technical knowledge, always aware of the new technology, and should deal with clients patiently.
On a scale of 1 - 5 please rate your fluency in spoken English  4