Subject: Fw: Tech Support Candidate - Neha Omble
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 26 May 2022 11:41:55 +0000

no
________________________________
From: Neha Omble <[email-masked]>
Sent: Thursday, May 26, 2022 11:31 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Neha Omble

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Neha Omble
E-mail  [email-masked]
Phone Number    (+91) 9067413324
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Pune, Maharashtra
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Quickheal       Support engineer        10 june 27000
Previous Employer 1     Concentrix      Technical support engg  Na      19000
Previous Employer 2     Tech Mahindra   Customer service executive      Na      16000
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check for internet Connection
2. Try running other websites
3. Check by clearing cookies and cache
4. Try switching browser
5. Check it by running on other devices
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.switch Bluetooth On in phone
2. Switch the speaker on
3. Look for speakers name in list for available devices
4. Pair with the speaker
5. Connect them successfully
What according to you makes you a good candidate for customer service or technical support job? Communication and understanding the query of customer is very important. If there is anything misunderstood by the advisor it can impact the support.
On a scale of 1 - 5 please rate your fluency in spoken English  4