Subject: Fw: Tech Support Candidate - Mohsin Raza
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 26 May 2022 11:39:07 +0000

interview
________________________________
From: Mohsin Raza <[email-masked]>
Sent: Thursday, May 26, 2022 11:42 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Mohsin Raza

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Mohsin Raza
E-mail  [email-masked]
Phone Number    (91) 9990250616
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Hcl     Senior analyst  1 august        340000
Previous Employer 1     Wirpo   Analyst 20 feb 2019     200000
Previous Employer 2     Na
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First i will check if i have the proper internet connectivity or not by looking at the taskbar where the wifi sign shows, if the system do not have internet connectivity or it shows that it is connected to wifi but shows me no internet than i will try to troubleshoot the issue like i will check first if i am receiving the proper send and received packet or not by executing the ipconfig command.
If it says internet is connected and wifi signs says internet access that means i have the internet connectivity but the domain which i am trying to access might be down or it is not compatible with the browser which i am currently using.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open bluetooth on phone
Turn on the bluetooth of speaker
On phone search for available bluetooth devices
Once you see the speaker listed on bluetooth device list on phone click on that
It will pair the device after authentication
What according to you makes you a good candidate for customer service or technical support job? I have a total experience of 5 years in desktop troubleshooting and have worked in active directory and office 365 portal as well
I think i am more suitable for this job because i have the experience plus the knowledge required to execute this job
On a scale of 1 - 5 please rate your fluency in spoken English  5