Subject: Fw: Tech Support Candidate - shyam gupta
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 26 May 2022 10:51:15 +0000

no
________________________________
From: shyam gupta <[email-masked]>
Sent: Thursday, May 26, 2022 11:48 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - shyam gupta

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    shyam gupta
E-mail  [email-masked]
Phone Number    (91) 7985301857
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Varanasi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Server Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Tech        Specialist      May 22  23000
Previous Employer 1     MIBS    Bakc Office Support     June-21 19500
Previous Employer 2     Adecco  Bakc Office Support     Feb-202
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If a user on a Remote Location, I will guide as below steps-
1. Please clear your browser through the "History" option.
2. Please make sure your Internet is working properly.
3. I will check whether the said site is working or outage issue.
4. Please right-click on that browser and click on troubleshot it once.
5. Restart your PC.
6. If the site is working with another browser I will try to reinstall it.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Please connect your Bluetooth device to the power socket (If applicable).
2. Please ON the Bluetooth on both devices.
3. Search for the correct name and click on it as shown on your mobile.
4. If both are connected then, it will show the name 'Connected on the mobile side.
5. Done
What according to you makes you a good candidate for customer service or technical support job? 1. Be patience.
2. Be polite
3. Always listen to the issue first after that can speak.
4. Do not abuse if the customer becomes rude overcall.
5. Follow the Escalation If customer want.
On a scale of 1 - 5 please rate your fluency in spoken English  3