Subject: Fw: Tech Support Candidate - Chitralekha Sharma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 26 May 2022 10:51:00 +0000

no
________________________________
From: Chitralekha Sharma <[email-masked]>
Sent: Thursday, May 26, 2022 11:50 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Chitralekha Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Chitralekha Sharma
E-mail  [email-masked]
Phone Number    (+91) 8052234010
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1 RESTART MY DEEVICE=Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
2MAKE SURE THE INTERNET CONNECTION WORKS
Open your browser. In the address bar at the top, type in , then push Enter
3 Check if the Website is Down for Everybody or Just Me
Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".
SITE DOWN
SITE UP.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1: Pair a Bluetooth accessory
i).Swipe down from the top of the screen.
ii).Touch and hold Bluetooth .
iii).Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
iv).Tap the name of the Bluetooth device you want to pair with your speaker device.
v).Follow any on-screen instructions.
What according to you makes you a good candidate for customer service or technical support job? What makes me an ideal candidate for a customer service job is my sincerity and commitment to deliver excellence. This taught me a very crucial realization... that the every service is reflection of a company's vision and mission. My passion is always to deliver an uncompromising service to customer's while sticking to the company's corporate principles. I always make it my goal to personalize my interaction with customers to maintain and create new relationships.
On a scale of 1 - 5 please rate your fluency in spoken English  5