Subject: Fw: Tech Support Candidate - Vikas Pandey
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 26 May 2022 10:50:34 +0000

interview
________________________________
From: Vikas Pandey <[email-masked]>
Sent: Thursday, May 26, 2022 12:25 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Vikas Pandey

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Vikas Pandey
E-mail  [email-masked]
Phone Number    (274149) 8756651704
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Gorakhpur
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        na
Previous Employer 1     na
Previous Employer 2     na
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.Firstly close all the tabs and restart the application or website.
2. Check for the Internet connection if it is working or not. (You may use other apps that have data access to verify)
3. Check if the website is down.
4. Restart the device as it solves basic issues.
5. If the problem persists please reach out the helpline or wait for some time duration.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Turn on Bluetooth on your phone and the Speaker.
2.Open Bluetooth settings on phone and click on "Search for available Devices".
3. Click on your Bluetooth Speaker name on your phone to initiate pairing.
4. Follow the on-screen instruction if any.
What according to you makes you a good candidate for customer service or technical support job? I come from a Technical background of Computer Science and Engineering and I am able to put my thoughts up without any language barrier. One needs to potentially understand the problems of the client/customer and respond accordingly. I am confident in my skills and I think I can do it.
On a scale of 1 - 5 please rate your fluency in spoken English  4