Subject: Fw: Tech Support Candidate - Abhishek Sharma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 26 May 2022 10:34:29 +0000

interview
________________________________
From: Abhishek Sharma <[email-masked]>
Sent: Thursday, May 26, 2022 12:28 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Abhishek Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Abhishek Sharma
E-mail  [email-masked]
Phone Number    (+91) 9459163151
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Chandigarh
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
database
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Fittr   associate tech support engineer 21 jan 2022     31000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1) try to reconnect to internet .
2) restart my browser.
3) try opening it in incognito mode.
4) try opening in another browser. (if i have another browser)
5) try clearing cache of browser and then reopen website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) open app drawer
2) Go to device settings
3) Connectivity settings
4) bluetooth settings
5) turn on your bluetooth
6) scan nearby devices
7) find name of your device
8) click on pair
What according to you makes you a good candidate for customer service or technical support job? i have a good experience in all the latest technologies and i also know coding languages like mysql , html , core java , css which makes it easy for me to understand basics of technical support.
On a scale of 1 - 5 please rate your fluency in spoken English  4