Subject: Fw: Tech Support Candidate - Abhishek Singh
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 26 May 2022 10:33:05 +0000

no
________________________________
From: Abhishek Singh <[email-masked]>
Sent: Thursday, May 26, 2022 12:36 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Abhishek Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Abhishek Singh
E-mail  [email-masked]
Phone Number    (91) 8318362528
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Right now I am in Mumbai but I am going to shift Noida location
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Remote support Engg
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Inspirisys solution Ltd         IT executive DL2 support        N/A     4 lac
Previous Employer 1     Eteam inforservice pvt ltd      IT supports Engg        2022    2.88lac
Previous Employer 2     Cms it service  Customer support Engg   2021    1.75lac
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1:-  I will check the same URL in another browser.

2:- System date and Time need to be check.

3:- Browser cache file need to clear.

4:- If the same URL is not working in all the browser then need to check if website is down.

5:- Many of basic problems can be solved simply by restart the Machine and clear the cache and temp file on the machine.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the both Bluetooth device.

Android phone :- Open Settings - connected devices - Bluetooth.
Select pair new device and then tab the Bluetooth device name for pair.
What according to you makes you a good candidate for customer service or technical support job? I always use my best efforts to solve the issues of the customers and also I enjoy troubleshooting others issue.
On a scale of 1 - 5 please rate your fluency in spoken English  3