Subject: Fw: Tech Support Candidate - Namrata Kumari
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 26 May 2022 10:31:57 +0000

no
________________________________
From: Namrata Kumari <[email-masked]>
Sent: Thursday, May 26, 2022 2:48 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Namrata Kumari

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Namrata Kumari
E-mail  [email-masked]
Phone Number    (+91) 9773540727
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Najafgarh
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. First i'll make sure that my internet connection is working.
2. I'll check if the website is down for everybody or just me.
3. Disable add-ons and other interfering software.
4. Check another browser or incognito window.
5. Fix my DNS
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. We touch and hold Bluetooth from the top of the mobile screen.
2.Turn on the Bluetooth from blutooth speaker
3. Tap new pair device.if you don't find pair new device, check under available devices or tap more. Refresh
4. Tap the name of the Bluetooth speaker we want to pair with mobile phone.
5.And then established the connection.
What according to you makes you a good candidate for customer service or technical support job? There are a lot of factor to be considered for someone to be a good candidate of a customer service job or technical support job.
First, I think is attitude and a person with positive personality will always be a good factor for a customer service job and both of them are my strength. And second is education though it is very important to understand the situation problems and to give a better solution.
For Technical support job first thing i would like to share that i have done my b.tech in computer science and after completing my b.tech i have worked in hcl technologies as a network analyst but for a short period. As i have always been fascinated by technology and enjoy working with people. I want to use my knowledge to solve the issues. So i'm a good candidate for technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English  4