Subject: Fw: Tech Support Candidate - Hemant Sharma Hemant
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 26 May 2022 09:00:30 +0000

no
________________________________
From: Hemant Sharma Hemant <[email-masked]>
Sent: Thursday, May 26, 2022 12:46 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Hemant Sharma Hemant

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Hemant Sharma Hemant
E-mail  [email-masked]
Phone Number    (91) 9610934888
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Jaipur
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Data center
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Genpact India pvt ltd   Technical associate     4th July 2022   30k
Previous Employer 1     Team computers pvt ltd  Desktop support engineer        30th Nov 2020   22 k
Previous Employer 2     HCL infotech    NOC engineer    Dec 2018        10k
In your past experience you have (select all that applies)      Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Reset browser and clean the cache and check proxy settings as well and re open the browser and will be able to open site
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open BT speaker and also open Bluetooth in mobile and search for the name and connect it
What according to you makes you a good candidate for customer service or technical support job? Be calm and understandable about the real issue
On a scale of 1 - 5 please rate your fluency in spoken English  4