Subject: Fw: Tech Support Candidate - Aarushi Priya
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 26 May 2022 09:00:19 +0000

interview
________________________________
From: Aarushi Priya <[email-masked]>
Sent: Thursday, May 26, 2022 12:47 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Aarushi Priya

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Aarushi Priya
E-mail  [email-masked]
Phone Number    (84473) 76403
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Patna
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Ericssion Global Services       Domain Support Specialist       24 MAY 2022     38,000 Rs
Previous Employer 2     Css Corp        Network Engineer        28 SEP 2021     25,000 Rs
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will check if my internet connection is good or not . Then I will refresh the page and see if it works. If its  still not working then I will check the settings of my browser which I am using. Even after this it is not working I will try to shut down my laptop and turn it on again and again try to reopen the site . Even it is not working then I will call the customer support service.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all I will turn on the Bluetooth on my phone and will find the availability of my Bluetooth speaker on the phone. Then I will connect that on my phone. Then I will turn it on and enjoy the songs on my Bluetooth speaker. These are all the steps we have to do while connecting our Bluetooth speaker to our phone.
What according to you makes you a good candidate for customer service or technical support job? I will proove to be a good candidate for customer service or technical support job because I am a very hard working and a dedicated person . I am also very honest and very committed to my work. As work is the most important thing in life. I am also get at troubleshooting and technical skills. And I am eagerly waiting to serve in your company with my hard work and dedication.
On a scale of 1 - 5 please rate your fluency in spoken English  5