Subject: Fw: Tech Support Candidate - Vishesh Khanna
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 26 May 2022 08:59:37 +0000

no
________________________________
From: Vishesh Khanna <[email-masked]>
Sent: Thursday, May 26, 2022 12:56 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Vishesh Khanna

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Vishesh Khanna
E-mail  [email-masked]
Phone Number    (91) 9350053420
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Lajwanti garden near delhi cantt
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Customer operations     Currently working       17,652
Previous Employer 1     Hefty innovation        Software engineer intern        18 October 2021 5000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will open a new tab and check if the problem is coming in other’s sites also or not.

2. I will open a new browser like Firefox internet expletive and see whether the same error is coming or not.

3. I will try to clear cache and browsing data from the settings> clear cache and cookies and then again try to open that website in my browser.

4. I will check my internet and network settings and try to troubleshoot my network settings and check if there is any problem in my network settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. First I will open Bluetooth of both speaker and my mobile phone.
2. Then I will go to my phone Bluetooth settings and click on pair new device and if I don’t find pair new device I will click on refresh and try again.
3. Then if I found my speaker Bluetooth name on my phone I will click on pair device and select pair new device.
What according to you makes you a good candidate for customer service or technical support job? I have been currently working as a customer service and from this job I have learned that you have to really have a heart to serve the customer. Making them feel that you are willing to help them and be supportive in every way. Being polite and professional at all times makes them feels better we can also connect with them as human as possible.
On a scale of 1 - 5 please rate your fluency in spoken English  4