Subject: Fw: Tech Support Candidate - Mohamed Hisham
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 26 May 2022 08:51:33 +0000

doubt but do a quick interview
________________________________
From: Mohamed Hisham <[email-masked]>
Sent: Thursday, May 26, 2022 1:43 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Mohamed Hisham

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Mohamed Hisham
E-mail  [email-masked]
Phone Number    (+91) 9746789799
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Mahipalpur
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1)I check whether my internet connection has any problem
2)If there is any problem I shall troubleshoot it
3)I shall restart my web browser
If it doesn't work
4)I shall update my web browser
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1)I will turn on the Bluetooth in my phone and the speaker
2)I try to pair the devices
What according to you makes you a good candidate for customer service or technical support job? 1)Ability to think logically
2)Good memory of how software and operating system works
3)Problem-Solving skills
4)Good communication skills with politeness
On a scale of 1 - 5 please rate your fluency in spoken English  5