Subject: Fw: Tech Support Candidate - Himanshu Saini
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 26 May 2022 08:50:57 +0000

no
________________________________
From: Himanshu Saini <[email-masked]>
Sent: Thursday, May 26, 2022 1:52 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Himanshu Saini

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Himanshu Saini
E-mail  [email-masked]
Phone Number    (+91) 8059171764
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Laxmi nagar
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
DHCP,Technical support,SAP,MS-OFFICE
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Minda Westport  Junior support engineer         Presuing        18,000
Previous Employer 1     Rinder division IT support engineer             12,500
Previous Employer 2     Adita Birla Sun Life Insurance (ABSLI)  Insurance Advisor               11,000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First Read the error (which type of error system is showing)

Mostly sites or webpages showing (401,404,502,505,504..etc,
400 series and 500 series errors)

Then I am acted related to error (we acted according to its solution)

Then I have check my internet connection,(sometime internet is also disconnected)

if its not connected then first i will connect it to internet (internet connection is required to open a website)

After that check internet speed,if its speed is fine then (sometime internet speed is low,its also a reason to error)

I check my url or site name.(its also a wrong path to open the site)

Is it correct (sometime if your url,site name is wrong the search engine is redirected to another registered domain,so it must correct)

After that I am restart my internet connection(its also a good type of solution to slove the error,if my site open properly then its good)

If the above solution is not working then

We refresh the system after that we re-open the browser(then we checked again,mostly this solution is effective in these type of problems)

After we clear the browser cache memory

We Restart the system (after the restart our error is gone and also site is working properly)

Please list the steps to connect a Bluetooth speaker to your mobile phone.      Start the smartphone,Mobile
Start the Bluetooth speaker and put in pairing mode
Switch ON Smartphone,Mobile bluetooth feature to connect
After the Speaker name show in bluetooth dialog then click it
A pop up is arrived on screen
Click on pair
Then its connected and play music
What according to you makes you a good candidate for customer service or technical support job? I like to meet new people or talk with them to learn,know some new skills from those experience also its makes me curious to know more people
Learning from everyone
I didn't tired to talk with someone or resolve its query on phone or remote
I have experience from sales and marketing to understand the customer application or issue and also how to solve it
I like it (its also good to learn those things that you didn't know that's why i like it)
On a scale of 1 - 5 please rate your fluency in spoken English  4